Last Updated: April 14, 2026
At Catmeily, we ship worldwide! Here’s everything you need to know about our shipping policies.
1. Free Worldwide Shipping
We offer FREE shipping on all orders worldwide – no minimum required.
2. Processing Time
| Stage | Time |
| Order Processing | 1-3 business days |
| Quality Check | Included |
Order Cutoff Time
• Orders placed before 12:00 PM (UTC+8) will be processed the same day
• Orders placed after cutoff will be processed the next business day
3. Shipping Methods & Delivery Times
United States
| Method | Delivery Time |
| Standard Shipping | 15-25 business days |
Australia
| Method | Delivery Time |
| Standard Shipping | 25-45 business days |
Other Countries
| Region | Delivery Time |
| Canada | 20-35 business days |
| UK | 20-35 business days |
| Europe | 25-40 business days |
| Other | 25-50 business days |
⚠️ Important Notes
• Delivery times are estimates only and not guaranteed
• Delivery time = Processing time + Shipping time
• Delays may occur due to customs, weather, or carrier issues
4. Order Tracking
When Will I Receive Tracking?
• Tracking number will be emailed within 3-5 business days after order placement
• Please allow 48-72 hours for tracking to update
How to Track
1. Check your email for tracking number
2. Visit our website and go to Track My Order page
3. Enter your tracking number or order number
5. Shipping Restrictions
We Ship To
• United States (all 50 states)
• Australia (all states)
• Canada
• UK
• Most European countries
• Most Asian countries
We Do NOT Ship To
• North Korea
Iran
Russia
Other sanctioned countries
PO Box / APO Addresses
• US: We can ship to PO Boxes
• Australia: We cannot ship to PO Boxes (need physical address)
6. Customs & Import Duties
United States
• All orders may be subject to customs duties and taxes
• Import duties and taxes are the responsibility of the customer
• Please check with U.S. Customs and Border Protection for current rates
Australia
• Orders under AUD 1,000 are generally duty-free
• GST (10%) applies to low-value imported goods
• Import duties (if any) are the responsibility of the customer
Important
Orders may be subject to customs duties and taxes. These are the responsibility of the customer and are not included in the purchase price. Please check with your local customs office for more information.
7. Lost or Stolen Packages
Lost Packages
If your package is lost in transit:
1. Contact us after the estimated delivery date + 10 business days
2. We will investigate with the carrier
3. If confirmed lost, we will send a replacement or issue a full refund
Stolen Packages
• We are not responsible for stolen packages after delivery confirmation
• Please provide a secure delivery address
• Consider using signature confirmation for high-value orders
8. Damaged Packages
If your package arrives damaged:
1. Take photos of the damaged packaging and product
2. Contact us within 7 days of delivery
3. We will arrange a replacement or refund
9. Address Errors
If You Made an Address Error
• Contact us immediately before shipping
• If already shipped, we cannot redirect the package
• You will need to pay for reshipping to the correct address
If We Made an Address Error
• We will reship at no extra cost to you
10. Multiple Shipments
Large orders may be shipped in multiple packages:
• Each package will have its own tracking number
• You will not be charged extra for split shipments
11. Contact Us
For shipping questions or concerns:
Catmeily
• Email: support@catmeily.com
• Phone: +852-52667282
• Address: RM 18 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG HONG KONG
• Response time: Within 24-48 hours
💡 Quick Summary
Free Worldwide Shipping
We offer FREE shipping on all orders worldwide!
Delivery Times:
– United States: 15-25 business days
– Australia: 25-45 business days
– Other countries: 20-50 business days
Tracking:
You’ll receive a tracking number via email within 3-5 days of placing your order.
Questions? Contact us at support@catmeily.com