This is a samLast Updated: April 14, 2026
At Catmeily, we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.
1. Return Eligibility
Return Window
You have 30 days from the date of delivery to request a return.
Eligible for Return
• Product is unused and in original condition
• Product is in original packaging
• You have proof of purchase (order number)
NOT Eligible for Return
• Used or damaged products
• Products without original packaging
• Gift cards
• Customized or personalized items
• Items on final sale or clearance
2. Return Process
Step 1: Contact Us
Email us at support@catmeily.com with:
• Your order number
• Product name
• Reason for return
• Photos (if damaged or defective)
Step 2: Wait for Approval
We will review your request within 2-3 business days and send you:
• Return approval or denial
• Return shipping address (if approved)
• Return authorization number
Step 3: Ship the Product
• Pack the product securely in original packaging
• Include the return authorization number
• Ship to the address provided
Step 4: Refund Processing
• We will inspect the returned product
• Refund will be processed within 5-7 business days
• You will receive a refund confirmation email
3. Who Pays Return Shipping?
| Situation | Who Pays |
| Product defective / damaged | Seller pays (we provide prepaid label) |
| Wrong item sent | Seller pays |
| Changed mind / doesn’t fit | Buyer pays |
| Ordered wrong item | Buyer pays |
4. Refund Methods
| Method | Processing Time |
| Original payment method (PayPal) | 5-10 business days |
| Store credit | Immediate |
5. Exchanges
We currently do not offer direct exchanges. If you want a different item:
1. Return the original item for a refund
2. Place a new order for the desired item
We offer store credit for exchanges, which can be used immediately for a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item:
1. Contact us within 7 days of delivery
2. Provide photos of the damage/defect
3. We will send a replacement or full refund
For damaged items, we may:
• Send replacement parts
• Send a complete replacement
• Issue a full refund
• Offer partial refund if you keep the item
7. Missing Items
If your package is lost in transit:
1. Contact us after the estimated delivery date + 10 business days
2. We will investigate with the carrier
3. If confirmed lost, we will send a replacement or refund
8. Non-Refundable Fees
The following fees are non-refundable:
• Original shipping cost (if applicable)
• Return shipping cost (for “changed mind” returns)
• Customs duties or taxes
9. Cancellations
Before Shipping
You can cancel your order before it ships. Contact us immediately at support@catmeily.com.
After Shipping
Once your order has shipped, it cannot be cancelled. You will need to:
1. Wait for delivery
2. Follow the return process above
10. How to Contact Us
For returns, refunds, or any questions:
Catmeily
• Email: support@catmeily.com
• Phone: +852-52667282
• Address: RM 18 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG HONG KONG
• Response time: Within 24-48 hours
💡 Quick Summary
30-Day Money-Back Guarantee
If you’re not satisfied with your purchase, you can return it within 30 days for a full refund.
– Free returns on damaged or defective items
– Buyer pays return shipping on other returns
– Items must be unused and in original packaging
Contact us at support@catmeily.com to start a return.